#SMETowkay: Going Digital For a Peace of Mind
When clients used to call Mr Tan Jian Ming ever so often to check on where his trucks were, the director of Ming Fa Rental Services would have to call his drivers over the radio and check in on them, before updating his clients. However, his clients today can simply go online to do this. With a few clicks of a mouse, they are able to track the real-time progress of their deliveries.
This is all made possible by an intelligent fleet management system that the two-year-old transportation company recently installed. With a few taps on a smart phone, Jian Ming and his clients can find out where exactly the company’s fleet of seven trucks are. “Some customers want to know where their goods are headed, where they are now, and if they are safe,” explains the 31-year-old. “Our clients can now log in and track for themselves where our vehicles are. They don’t have to call us anymore.”
Convenience, however, was not what prompted Jian Ming to invest in such a system at first. Instead, he wanted to give himself and his drivers a peace of mind. Having encountered disputes over goods going missing during deliveries and dubious accident claims made by fellow road users, the former truck driver saw the importance of having a camera as a neutral observer to resolve such disputes.
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Text by In Plain Words.